Sprint 55 / Enterprise Knowledge Cloud
Organizations should never lose knowledge.
Enterprise Knowledge Cloud captures, organizes, relates, secures, explains, and reuses organizational knowledge across every Product Cloud so every business decision makes the enterprise smarter.
Enterprise Knowledge
Governed18.4K
Policies, SOPs, decisions, workflows, reports, implementation knowledge, and best practices captured across Product Clouds.
AI Knowledge
Active7.2K
AI-ready knowledge records support recommendations, summaries, explanations, search, and operational guidance.
Policies
Owned486
Policies include owner, classification, approval, versioning, retention, access control, and audit evidence.
SOPs
Current1,240
Standard operating procedures are searchable, versioned, approved, and connected to workflows.
Business Decisions
Audited3,816
Business and executive decisions preserve context, evidence, participants, AI reasoning, and outcomes.
Best Practices
Reusable932
Best practices are generated from workflows, projects, incidents, customer lessons, and supplier lessons.
Lessons Learned
Improving614
Lessons are captured from repeated mistakes, improvement suggestions, workflow outcomes, and implementation events.
Knowledge Health
Strong91%
Health reflects ownership, freshness, usage, search success, governance, and documentation quality.
Knowledge Governance
Ownership
Governed91% owned
Every knowledge record has an accountable owner and review cadence.
Classification
Governed96% classified
Knowledge is classified by sensitivity, business area, tenant, product, region, and role.
Approval
Governed842 approved
Controlled knowledge requires review and approval before enterprise use.
Versioning
Governed1,384 versions
Wiki pages, SOPs, policies, AI knowledge, and guides preserve version history.
Retention
GovernedActive
Retention policies preserve business memory while supporting deletion and archival rules.
Access Control
GovernedProtected
Permission-aware access prevents unauthorized knowledge exposure.
Audit History
GovernedAudited
Every update, approval, use, AI recommendation, and search event is traceable.